Technical Support (US and Mexico ONLY)

Get Quick Help with Your Inverter

Is something wrong with your blueplanet inverter? We are sorry to here that! Please complete as much of the form below as possible. This will help us to solve your problem quickly. We will then contact you immediately.

If you are an end-user of our products, please contact the dealer from whom you have purchased your blueplanet inverter.

We want your PV installation to perform properly and will be here to make sure it does!

Please observe our Warranty and replacement conditions.

Company or Customer Submitting the Complaint

Title*

First Name*

Last Name*

Company

Street / No.

Postal Code / City

Country*

State / Province

Phone*

Number under which we can most easily reach you.

Email*

Customer number

if known

Commission*

Delivery Address (if different from above) or Location for a Service Call

Title

First Name

Last Name

Company

Street / No.

Postal Code / City

Country

State / Province

Phone

Number under which we can most easily reach you.

Inverter Data

Date of commissioning

. .

When was the installation brought into service?

Are there any other inverters in the installation (how many and which models)?

Serial number*

Model*

Failure

Which LED is glowing?*

LED 1 green - Operating

LED 2 green - Feed-in

LED 3 red - Failure

No LED glowing

Does one of the following failures apply?*

Device without function

Display without function

Display not readable

Display damaged

The following message is shown in display:

Error text*

Description of failure

* = Required

Downloads

Warranty and replacement conditions Format: PDF
Size: 424 KB